Privacy Policy

1. Introduction

og77 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users who access and use our online gaming platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

This policy describes the types of personal information we collect from you when you use the og77 platform, how we use and protect that information, and the choices you have regarding your personal data. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

By registering an account, accessing the og77 website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with og77, make a deposit or withdrawal, contact our support team, or otherwise interact with our platform, you may provide us with the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, SSS, GSIS, TIN, Passport, or Driver's License number).
• Contact Information: Email address, mobile phone number, and residential address (including barangay, city or municipality, province, and postal code).
• Financial Information: Bank account details, GCash or PayMaya account numbers, BPI, BDO, Metrobank, or other payment method information used for deposits and withdrawals.
• Account Credentials: Username and encrypted password.
• Verification Documents: Copies of government-issued IDs, proof of address, and proof of payment method ownership submitted for identity verification purposes.
• Communications: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access and use the og77 platform, we automatically collect certain technical and behavioral information, including:

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries, and other interactions with the platform.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and other financial transactions on your account.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the platform from within the Philippines.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies as described in Section 5 of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions used to facilitate deposits and withdrawals.
• Identity verification and Know Your Customer (KYC) service providers.
• Fraud prevention and anti-money laundering (AML) screening services.
• Responsible gaming organizations and self-exclusion registries.

3. How We Use Your Information

og77 uses the personal information we collect for the following purposes:

Purpose	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity verification and KYC compliance	Legal obligation
Fraud prevention and security monitoring	Legitimate interest / Legal obligation
Anti-money laundering (AML) compliance	Legal obligation
Customer support and dispute resolution	Performance of contract
Responsible gaming monitoring and intervention	Legal obligation / Legitimate interest
Platform improvement and analytics	Legitimate interest
Personalized gaming experience	Consent
Promotional communications (with consent)	Consent
Legal and regulatory compliance	Legal obligation

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Sharing and Disclosure of Your Information

og77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, data analytics, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies (including PAGCOR and the National Privacy Commission), and courts when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our Terms & Conditions, protect our rights and property, or ensure the safety of our users and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

og77 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content and advertising.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember your preferences and actions over time.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including session management and security features.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements (used only with your consent).

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the og77 platform. For more information on managing cookies, please refer to your browser's help documentation.

6. Data Security

og77 takes the security of your personal information seriously. We implement industry-standard technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures

• Encryption: All sensitive data, including passwords and financial information, is encrypted using SSL/TLS protocols during transmission and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, on a need-to-know basis.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Secure Infrastructure: Our servers and databases are hosted in secure facilities with robust physical and network security controls.
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate any data breaches or security incidents.

6.2 Your Responsibility

While we take extensive measures to protect your data, you also play a critical role in maintaining the security of your account. You are responsible for keeping your login credentials confidential, using a strong and unique password, and notifying us immediately if you suspect any unauthorized access to your account.

7. Data Retention

og77 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your account's active status and for a reasonable period thereafter to comply with legal obligations.
• Closed Accounts: After you close your account, we retain certain information for up to seven (7) years to comply with anti-money laundering (AML) regulations, tax laws, and other legal requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by Philippine law.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you withdraw your consent or request deletion.

7.2 Deletion of Data

Once the retention period has expired and there is no legal or business reason to retain your data, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 11 of this policy. We will respond to your request within thirty (30) days or as otherwise required by law.

9. Protection of Minors

og77 is committed to protecting the privacy and safety of minors. Our platform is intended for use by individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and close the associated account. If you believe that a minor has provided personal information to og77, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

og77 reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the og77 website.

We will notify you of material changes to this Privacy Policy by posting a prominent notice on our website or by sending you an email notification to the address associated with your account. Your continued use of the og77 platform following the posting of changes constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

og77 Data Protection Officer
Email: [email protected]
Customer Support: [email protected]
Available: 24/7 via live chat or email

For complaints or concerns regarding data privacy, you may also contact the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila 1307
Email: [email protected]
Website: privacy.gov.ph